Property Preservation Team Lead

We are seeking to fill the role of Property Preservation Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. 

• Serve as main point of contact for field asset vendor questions and concerns
• Research, resolve, and track highly escalated vendor accounts, issues, and inquiries and ensure resolution
• Prepare trending and tracking data/reports to management as needed
• Interact with vendors and staff to ensure concerns and inquiries are promptly and appropriately addressed, including law/regulatory changes addressed by vendor
• Make recommendations to change and update processes/procedures and management controls based on problem research and the solution to escalated issues and concerns
• Maintain thorough knowledge of and follow all investor/government/client/LoanCare policies, procedures, and requirements for assigned duties
• Maintain a thorough knowledge of the LPS Desktop PM Workstation, default workstations, MSP, Invoice Management, and other systems and software utilized in default
• Assist with identifying opportunities to increase revenue and reduce expenses
• Assist the Supervisors and Managers with special projects, including preparing management review reports, and conducting quality control audits
• Facilitate vendor invoices or research requests through Invoice Management; ensure charges for inspections are accurate
• Work with HUD contractors/attorneys to achieve HUD conveyance condition for HUD claims filing; organize and monitor HUD extensions through conveyance condition process
• Mentor and provide training for new and existing Property Preservation Specialists
• All other duties as assigned

• High School Diploma or equivalent required.
• 4+ years of experience in default mortgage servicing or mortgage banking
• Leadership experience required
• Knowledge of accepted business practices in the mortgage industry and/or strong understanding of conveyance claims process and property preservation
• LPS-MSP (Mortgage Servicing Platform) experience
• Strong organizational and analytical skills
• Strong attention to detail and time management skills
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers in a team environment to attain common goals
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality 

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $16.54-$24.71 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE ARE
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. 

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