Investor Accounting Custodial Business Analyst - Remote

The Investor Accounting Custodial Business Analyst is responsible for ensuring the accuracy, integrity, and efficiency of custodial reconciliation processes, with a strong emphasis on automation, data governance, and regulatory compliance. This role partners closely with management, IT, and cross-functional teams to maintain and enhance reconciliation systems, resolve production issues, and implement process improvements aligned with evolving business needs.

• Responsible for the integrity and accuracy of the custodial reconciliation automation process. This includes management of underlying source data folders and file accuracy and liaising with IT to resolve automation errors with a sense of urgency to meet investor and client SLAs.
• Formulate and propose automation enhancements required to adapt quickly to changing business processes and requirements. This includes advising management of required process changes, obtaining management approval, ushering changes through IT, and successfully testing changes in UAT before requesting management to authorize deployment of updates to the production environment.
• Manage the Paper and Cash Variance consolidated workbooks for all custodial reconciliations, ensuring appropriate update and accuracy of the data, and maintaining file integrity to fulfill audit trail requirements of cash management. This includes reviewing weekly output with management to identify aging variances that require management intervention
• Single point of contact to receive Audit requests from Exam Management, clients, and investors for custodial account related requests. This role coordinates responses across Investor Accounting to ensure timely fulfillment.
• Conduct quality control reviews of T&I reconciliations completed by FNFI to ensure compliance with reconciliation guidelines and to maintain acceptable quality tolerance levels.
• Maintain procedures associated with custodial reconciliations, both manual processes and automated processes. Coordinate with Analysts to ensure updates are accurate, and work with management to resolve any discrepancies. Ensure both procedures and process maps are reviewed, updated, and submitted to Compliance timely.
• Support management with determining the monthly roster of custodial accounts required to be reconciled, ensure the MSP records of active payees related to custodial accounts is properly maintained and updated, and manage retention of the final roster (Bank Recon Log) long with reconciliation between MSP data and final roster.
• Assist with department projects and process improvement initiatives as directed by management with a goal of advancing AI, Automation, or Robotics solutions.
• Assist with P&I custodial reconciliations when requested; cross-train in P&I reconciliations to provide ad hoc support.
• All other duties as assigned.

• High School Diploma or equivalent required.
• Bachelor’s degree in Accounting, Finance, Information Technology or related field. An equivalent amount of related work experience may be accepted in lieu of a degree.
• 2–4 years of experience in Investor Accounting.
• Mortgage servicing systems experience.
• Proficiency in Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
• Analytical and mathematical ability sufficient to identify, research, and resolve discrepancies or breaks efficiently.
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to communicate effectively both in writing, in person, and by telephone with internal customers as well as external clients and investors.
• Ability to grasp concepts quickly, make sound decisions, and resolve issues through process improvements and automation solutions.
• Experience collaborating with treasury, auditors, and internal controls teams.
• Ability to manage time and priorities wisely.
• Ability to maintain strict confidentiality.
• Ability to work independently with minimal direction and effectively meet deadlines.

Desired Skills and Qualifications

• 3+ years MSP experience.
• Moderate level of SQL experience.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $58,700-$98,600 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE ARE
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

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