We are seeking to fill the role of Communications Fulfillment Program Analyst. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners. 

• Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files.
• Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements.
• Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint
• Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings.
• Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations.
• Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones.
• Create and maintain project plans to track the completion and delivery of milestones.
• Provide clear and concise communication to Information Services management regarding required data inputs.
• Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies.
• Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.
• All other duties as assigned.

• High School Diploma or equivalent required.
• 2+ years’ experience in mortgage servicing, document programming and/or MSP data files.
• Strong verbal and written communication skills.
• Strong project management skills.
• Proficient with Microsoft Office, SharePoint, and time-tracking tools. 
• Ability to build consensus, influence others, and negotiate compromise.
• Ability to work independently with minimal supervision and effectively meet deadlines.
• Ability to collaborate with peers in a team environment.
• Ability to manage, direct, and promptly deliver multiple projects according to plan.  

Desired Skills and Qualifications

• Bachelor’s degree in business or related field.
• Experience in the Financial Services industry.
• Experience with Black Knight MSP Online Letter Writer tool.   

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a highspeed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.   

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $22.45-$37.69 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience. 

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands  

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.