Process Improvement Analyst – Work From Home

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of Process Improvement Analyst. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

The Process Improvement Analyst (PIA) will partner with operations management and subject matter experts (SME) to gain an understanding of current operational processes as well as the industry, state, and federal requirements. The PIA recommends policy and procedural changes, and develops measurement criteria and project plans. Collaborates with operations management to evaluate current methods and develop strategies to implement changes, design optimal processes, and recommend best practice and/or customized solutions to improve overall efficiency, productivity, quality, and compliance. Will also coordinate onboarding of new clients and participate in client SLA monitoring and any associated process improvement implementations.  May also be involved in project data analysis needs both in the sales pursuit and in the program execution phases.  Will lead efforts to evaluate offshore opportunities for process efficiencies

• Supports management in analyzing, planning, developing and monitoring strategies to achieve business objectives.
• Makes recommendations to management that identify methods, procedures, and technologies that enhance and/or streamline operational processes.
• Assists in development of business policies. Conducts business operations related studies for management.
• Manages projects and coordinates the implementation of process change rollouts. Oversees the technical and nontechnical implementation of new processes.
• Participates in the implementation of automated tools and technologies to create business process efficiencies.
• Works with operations teams to ensure proper control plans are deployed as a result of business and regulatory changes.
• Creates and maintains project plans that track the completion and delivery of all milestones.
• Compiles and tracks financial and resource budgets for each project, to include tracking work efforts and escalating financial risk to the business.
• Collaborates with operations and SME to determine and document as-in processes throughout the organization
• Develops process map workflows, requirements, and work content documentation.
• Analyze client need(s) and recommend business solution(s) to process challenges
• Promote positive and productive reaction to on-going business changes
• Create necessary reporting to effectively manage client engagement, complete on timely basis, and ensure contractual level of accuracy
• Provide clear and concise communication and reporting to clients, project teams and stakeholders
• All other duties as assigned

• High School Diploma or equivalent required.
• 4 year degree or applicable industry experience
• A minimum of three years of mortgage industry experience
• A minimum of three years supervisory experience
• Proven record of leading and working with cross-functional teams
• Ability to work independently with minimal supervision
• Ability to manage and direct multiple projects concurrently
• Ability to analyze, capture and communicate business processes
• Intermediate to high skill level with Microsoft Office Suite of applications
• Ability to accurately perform, verify, and understand advanced mathematical calculations
• Ability to communicate effectively both in writing and orally, with all levels in organization and external clients
• Advanced ability to determine compliance with established (or new) procedural standards; to research and report variance from standards

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $28.22 - $47.40 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

WHO WE ARE
About us …
LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.