VP, Operational Risk Management- Remote

The Vice President of Operational Risk will lead the design, execution, and continuous enhancement of LoanCare’s operational risk framework. This role ensures that operational risks are identified, assessed, mitigated, and monitored in alignment with regulatory requirements, investor guidelines, and LoanCare’s business objectives. The VP will drive innovation in risk practices, foster a strong risk culture, and deliver actionable insights to Leadership, Risk Committee and Board.

• Provide direction and leadership to the Operational Risk Management Department and Program in support of LoanCare’s business objectives and goals.
• Maintain and evolve the Operational Risk Management Department, including staffing, organizational structure, influence and productivity, to scale risk management capabilities to support LoanCare’s growth and innovation.
• Maintain the operational risk management framework, policies, procedures, and controls.
• Manage and update the inventory of operational processes, associated risks, and internal controls.
• Execute control testing to validate the design and operational effectiveness of internal controls.
• Lead and ensure execution of the company’s Risk and Control Self-Assessment program and ongoing reporting.
• Conduct independent operational risk assessments.
• Establish and monitor Key Risk Indicators (KRIs)
• Identify emerging risks and implement proactive mitigation strategies.
• Perform root cause analysis of operational losses and ensure implementation of corrective actions as appropriate.
• Develop and maintain detailed operational process flows aligned with written procedures and controls.
• Collaborate with IT Risk Management and Service Provider Oversight teams to address technology, data, and service provider oversight related risks.
• Monitor and ensure maintenance of adequate insurance coverage for LoanCare, including periodic reviews and renewals.
• Monitor and report levels of concentration, counterparty, and model risk.
• Conduct and report results of physical security audits.
• Provide executive-level reporting to senior management, risk committee, and board of managers.
• Foster a strong risk culture across the organization through training and awareness.
• All other duties as assigned.

Required Skills and Qualifications

• High School Diploma or equivalent.
• Minimum 10+ years of experience in operational risk management within financial services, with at least 5 years in mortgage servicing or subservicing.
• Proven leadership experience managing risk programs and cross-functional teams.
• Proven track record in developing and implementing operational risk frameworks, including risk identification, assessment, mitigation, and monitoring.
• Experience with risk control self-assessments (RCSA), key risk indicators (KRIs), and loss event data analysis.
• Strong knowledge of applicable regulatory requirements and investor servicing guidelines.
• Familiarity with subservicing models, client relationship management, and contractual obligations.
• Strong understanding of federal and state mortgage regulations, including CFPB, RESPA, TILA, FDCPA, and investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA).
• Experience managing compliance with GSE requirements and servicing standards.
• Expertise in internal control design and testing, policy development, and audit coordination.
• Familiarity with model risk management.
• Maintain, evolve as appropriate and execute a control testing program that evaluates both: Control Design Effectiveness (ensuring controls are appropriately designed to meet stated objectives) and Control Operating Effectiveness (validating controls function as intended over time).
• Serve as the primary liaison with external SOC 1 auditors to ensure timely and accurate completion of Type II audits, oversee preparation of system descriptions, management assertions, and evidence of control performance.
• Excellent analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication skills.
• Advanced data analytics and risk modeling.
• Familiarity with AI/automation in risk monitoring.
• Ability to leverage technology for operational resilience.
• Strong communication and presentation abilities for executive audiences.
• Proficiency in risk management tools and servicing platforms (e.g., MSP).
• Ability to multitask, organize, prioritize, and promptly research/resolve issues.
• Strong quantitative, project management, and resource management skills.

Desired Skills and Qualifications

• Bachelor’s degree in Business Administration, Finance or related field.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $123,600 - $231,800 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands  

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.