Escrow Supervisor- Remote

We are seeking to fill the role of Escrow Supervisor - Remote. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Supervise, coach, counsel and develop assigned staff.
• Handle administrative functions related to Human Resources, e.g., scheduling, time off reports, performance reviews and disciplinary actions.
• Implement and monitor key controls; manage appropriate operational risks.
• Regularly review departmental workflows, performance impacts and implementation of new processes and strategies that affect the Escrow Department.
• Establish group policies and procedures and recommend strategies and priorities for supporting the SLA deliverables.
• Prepare or review various Escrow Department reports, forms, correspondence, e-mail messages, logs, and budget.
• Collaborate with other departments to discuss and resolve complex loan issues.
• Review and resolve all open client requests within SLAs; provide detailed explanation of resolution.
• Review loan data to validate tax, hazard, and other escrowed items.
• Research illogical collection amounts, due dates, or large changes in payment.
• Document findings by adding notes to the loan.
• Process requests received from the mortgage holder, clients, or other departments.
• Perform second-review quality checks on work completed, validation of processors research.
• Create and review edit reports to identify issues and workflow needs.
• Update or create training, procedures, and job aids as needed.
• Identify areas for improvement and assist management with action plans
• All other duties as assigned.

Required Skills and Qualifications

• High School Diploma or equivalent required.
• 2-4 years of supervisory experience needed.
• Strong verbal and written communication skills.
• Ability to work independently and handle multiple tasks.
• Working knowledge of escrow functions relating to the mortgage servicing industry.
• Ability to successfully prioritize and meet deadlines.
• Inquisitive, problem-solver, analytical mind-set, organization skills and excellent follow-up skills.
• Possess good written and verbal communication skills.
• Ability to provide training, display and instill strong work ethic, and implements best practices.
• Data entry and 10 key calculator skills.
• Practical use with personal computer including excel, word, power point, and internet research.
• Ability to provide clear direction and possess good management skills.
• Strong attention to detail; you will use this talent to maintain our quality standards

Desired Skills and Qualifications

• Bachelor’s Degree or equivalent preferred.
• Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred.
• 4-8 years of experience in mortgage loan servicing preferably with 2 plus years escrow experience or an equivalent combination of education and experience

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range: $52,400 - $88,000 annually. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Work Conditions

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands  

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.