We are seeking to fill the role of Internal Mortgage Claims Analyst. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.
• Protect LoanCare and investor assets by performing activities related to reconciling claims filed with FHA, VA, and USDA with a core responsibility and focus on auditing FHA claims for the GNMA portfolio
• Stay abreast of changes to investor/insurer guidelines, industry standards, and client expectations
• Track claim findings and report to management
• Review all claims filed to determine possible recoverability, report on identifiable recoverable losses, and document steps to assist with loss recovery
• Integrate loss analysis process servicing requirements
• Expedite claims processing and share feedback with processors/staff
• Provide flexible and scalable claims management solutions
• Comply with all state/federal laws, regulations, investor, and insurer guidelines
• Ensure reconciliation goal maximizes the recovery of losses through prompt and accurate filing of mortgage insurance and investor claims
• Identify gaps in department policies and procedures and provide recommendations to correct breakdowns in processes
• Field questions about files from management; present complete file case reviews to management with recommendations for improvement
• All other duties as assigned.
• High School Diploma or equivalent required.
• 4+ years of experience in default mortgage servicing and/or the legal field
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims process
• Strong knowledge of mortgage banking; familiarity with RESPA, FDCPA, GLBA, and federal/state laws related to foreclosure and bankruptcy processes
• Strong professional verbal, written, and interpersonal communication skills
• LPS-MSP (Mortgage Servicing Platform) experience
• Advanced analytical skills with the ability to analyze problems and provide appropriate solutions
• Ability to audit and analyze work outputs by interpreting government agency and department guidelines/standards
• Ability to manage time and priorities wisely
• Ability to make sound decisions and resolve issues
• Ability to work independently and effectively meet strict deadlines
• Ability to use Microsoft Office applications, specifically Excel, Access, and Word
• Ability to maintain strict confidentiality
Compensation Range:$20.43 -$34.28 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.
About Remote Employment
We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.
Essential Functions
Basic job duties an employee must be able to perform with, or without, reasonable accommodation.
Work Conditions
Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.
Physical Demands
Equal Employment Opportunity
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Who We Are
LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.
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