PAYMENT SPECIALIST II

This is an onsite role in our Virginia Beach Campus, 3637 Sentara Way  Virginia Beach, VA 23452.

We are seeking to fill the role of Payment Specialist II. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Process and post funds accurately and efficiently which may include: monthly mortgage payments, escrow funds, payoffs, bankruptcy funds, claim funds, foreclosure, and loss mitigation funds.
• Review, decision, and process exception payments/funds as required (Lockbox, Ebox, Third-Party funds, Wires, Overnights, Suspense funds, etc).
• Research payment discrepancies and unidentified payments and resolve any issues related to payments.
• Monitor various daily reports, processing all applicable funds.
• Review and process workflow queues ensuring completion of requests.
• Research and resolve outstanding items in clearing accounts.
• Balance daily transactions for end of day processing to ensure data accuracy.
• Deposit checks into bank clearing accounts as needed.
• Collaborate with other departments as needed to ensure accurate payment processing.
• Escalate critical or significant issues, or unusual circumstances, to leadership and follow through to resolution.
• Ensure compliance with applicable regulations and company policies.
• All other duties as assigned.

• High School Diploma or equivalent.
• 1-2 years experience in mortgage operations, accounting, banking or finance.
• Proficient in Microsoft Office applications, with a strong emphasis on Excel and Outlook.
• Ability to manage time and priorities wisely and adapt to frequently changing processes and procedures.
• Ability to work in a high-volume and time-sensitive environment.
• Ability to work independently with minimal direction and effectively meet deadlines.
• Ability to work collaboratively with peers in a team environment to attain common goals.
• Ability to communicate effectively in writing, in person, and by telephone with all levels of the organization.
• Ability to maintain strict confidentiality.

Desired Skills and Qualifications
• Associate’s degree in Accounting, Business or Finance
• 1+ years of data entry

Compensation Range: $17.88 -$26.73 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.