Digital Communications Manager- Remote

We are seeking to fill the role of Customer Digital Communications Supervisor. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Manage, coach, counsel and develop Communications Fullfillment team, fostering professional growth and high performance. 

• Lead the end-to-end execution of B2C email campaigns in collaboration with internal stakeholders, ensuring alignment with business objectives.
• Manage and continously improve the quality assurance process for all B2C email communications to maintain high standards and consistency.
• Identify and implement opportunities to streamline email operations, reduce manual tasks, and enhance scalability.

• Oversee implementation and monitoring of A/B testing to drive continous improvement in email engagement and effectiveness.

• Provide strategic and operational support to email deployment team to ensure timely, accurate and impactful campaign delivery. 
•Ensure email marketing initiatives align with organizational goals and KPIs through effective use of audience segmentation, content strategy, automation, testing, and performance analytics.  
• Conduct quality control reviews as needed to ensure campaign accuracy and effectiveness. 

• All other duties as assigned. 

Required Skills and Qualifications
• High School Diploma or equivalent.
• Minimum of 7 years of progressive experience in mortgage banking or consumer lending, or a comparable combination of education and relevant work experience. 
• At least 5 years of supervisory experience leading teams in high volume, fast-paced environments. 
• 2+ years of direct experience in consumer-facing communications, with a strong understanding of messaging strategies and audience engagement. 
• 3+ years of hands-on experience with Adobe Marketo Engage, including Certified Professional-level expertise. Engage Professional Certification highly preferred. 
• Ability to work independently with minimal direction and to meet deadlines. 
• Strong interpersonal skills and ability to work effectively across teams, departments, and with external stakeholders to achieve shared goals. 
• Solid understanding of applicable state and federal regulations related to mortgage and consumer lending, including loan servicing standards.

Desired Skills and Qualifications
• Bachelor’s Degree or equivalent in Business Administration, Marketing, Communications or related field of study. 
• Proficient MSP technology including data mapping and system functionality. 

• Messagepoint experience

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.   

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.