Welcome page

SENIOR VICE PRESIDENT CLAIMS & LOSS ANALYSIS – REMOTE

ID 2025-3052
Job Locations
US
Category
Mortgage Servicing
Type
Full Time

Overview

We are seeking to fill the role of Senior Vice President Claims & Loss Analysis. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Leadership & Team Management
   Provide strategic leadership and direction to the Claims and Loss Analysis teams. Oversee employee performance through coaching, regular        evaluations, audits, and development initiatives. Manage all aspects of personnel administration including hiring, promotions, salary adjustments, disciplinary actions, and terminations.
• Operational Oversight
   Ensure the accurate and timely processing of all defaulted loans by leading and coordinating all functions within the Claims and Loss Analysis departments. Drive operational excellence through effective planning and execution.
• Strategic Goal Setting
   Establish departmental goals aligned with corporate objectives. Ensure appropriate staffing levels and foster a culture of continuous learning and professional development across all teams.
• Process Improvement & Innovation
   Continuously evaluate and enhance operational workflows by leveraging process re-engineering, automation, and technology solutions to improve efficiency and exceed service expectations for clients, investors, and customers.
• Business Strategy & Financial Performance
   Develop and implement strategies that align with company goals and budgetary targets. Drive initiatives that support profitability and long-term business success.
• Stakeholder Engagement
   Serve as a key liaison with clients, internal leadership, regulators, and auditors. Represent the department in high-level discussions and ensure transparency and accountability in all interactions.
• Compliance & Risk Management
   Ensure adherence to all internal policies and external regulatory requirements. Stay informed of changes in case law, civil codes, and federal regulations to mitigate legal and compliance risks.
• Technology & Systems Optimization
   Lead the implementation and enhancement of systems and automation tools to support operational efficiency and scalability.

• Reporting & Analytics
   Oversee the preparation and accuracy of monthly business reviews and management reports. Use data-driven insights to inform decision-making and strategic planning.
• All other duties as assigned.

Qualifications

• Bachelor’s degree in Business Management, Accounting, Finance, or a related field required.
• 6–8 years of experience in default loan servicing, with deep technical expertise in default administration, investor/insurer guidelines, and regulatory compliance.
• Proven ability to meet or exceed performance standards related to job knowledge, quality, efficiency, initiative, teamwork, customer service, and productivity.
• Demonstrated ability to work independently with minimal supervision, manage multiple priorities, and perform effectively under pressure and tight deadlines.
• Exceptional verbal and written communication skills, with the ability to communicate diplomatically and assertively across all levels of the organization.
• Strong interpersonal skills with the ability to build relationships and collaborate effectively with clients, investors, insurers, and executive leadership.
• High integrity and professionalism in managing external relationships and negotiations.
• Advanced negotiation and mediation skills, with a focus on achieving outcomes aligned with organizational goals.
• Strong analytical, problem-solving, and decision-making abilities, with a keen attention to detail.
• High sense of urgency and adaptability in a fast-paced, dynamic environment.
• Proficient in Microsoft Office Suite, particularly Word and Excel.
• Demonstrated success in loan servicing or sub-servicing, with a focus on default operations.
• Excellent organizational and time management skills, with a results-driven mindset.
• Proven ability to lead, motivate, and manage large, diverse teams effectively.

 

Desired Skills and Qualifications
• Proficiency in loan servicing platforms such as LPS, MSP, and default workstations; CMAX experience preferred.

 

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

 

  • Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Reading Comprehension – Understand written sentences and paragraphs in work related documents
  • English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Speaking – Communicate verbally with others to convey information effectively.
  • Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
  • Instructing – Teach others how to do something.
  • Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
  • Time Management – Manage one's own time and the time of others.
  • Writing – Communicate effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension – Able to read and understand information and ideas presented in writing.
  • Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision – Able to see details at close range (within a few feet of the observer).
  • Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
  • Oral Expression – Able to communicate information and ideas verbally so others will understand.
  • Speech Recognition – Able to identify and understand the speech of another person.
  • Speech Clarity – Able to speak clearly so others can understand you.

 

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

 

 

Physical Demands

  • Sitting up to 90% of the time
  • Walking and standing up to 10% of the time
  • Occasional lifting, stooping, kneeling, crouching, and reaching

 

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

 

 

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.

Options

<p style="margin: 0px;"><span style="font-size: 12pt; color: #4e4f4f;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p>
Share on your newsfeed