Transfer Administration Supervisor - Remote

We are seeking to fill the role of Transfer Administration Supervisor – Remote. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Supervise, coach, mentor and develop teams responsible for administration support activities as it relates to loan boarding and offboarding, ensuring procedures are followed, standards are met, and operational issues are addressed effectively and efficiently
• Supervise production, quality assurance and delivery of all transfer related letters
• Support wire transfer process for inbound and outbound transfers
• Supervise responses to QA, QC, audit, and exam requests. Ensuring timely and accurate responses
• Oversee implementation of changes needed as the result of Compliance, Regulatory or Legal Changes
• Complete and deliver performance reviews
• Measure and report on employee performance and work output
• Serve as escalation point of contact for issues related to areas of responsibility
• Participate in Client meetings, virtually and in-person when necessary
• Ensure that department meets/exceeds established metrics and SLA standards
• Oversee vendors ensuring reviews for timeliness and accuracy are performed
• Develop/maintain policies and procedures, including ensuring timely updates are completed.
• Train or coordinate training of existing and new staff as needed
• Implement compliance and regulatory changes timely, efficiently, and effectively
• Develop/update/maintain tools needed by team members to facilitate the onboarding and offboarding of loans
• Establish escalation and client response protocols and ensure compliance by all team members
• Maintain and improve knowledge of LoanCare mortgage products, line of business requirements and related field content/definitions in the servicing platform to facilitate servicing transfers effectively

• Identify areas of opportunity for process improvement, develop and present solutions to management and lead initiatives to implement
• Oversee development and maintenance of department reporting needs
• Other duties as assigned

• High School Diploma or equivalent required
• 5+ years of experience in mortgage servicing and/or loan transfer or an equivalent combination of education and experience
• 2+ years of supervisory experience
• Experience with Black Knight’s MSP system
• Advanced proficiency in Microsoft Office applications (e.g., Excel, Access, and Word) required
• Excellent verbal and written communications skills
• Excellent client relations and presentation skills
• Excellent problem-solving skills and ability to handle client escalations in a professional manner
• Excellent organizational skills and detailed oriented
• Ability to coach/train and mentor department staff successfully
• Ability to communicate professionally/effectively in writing, in person, and virtually with all levels within the organization and external clients/third parties
• Ability to work collaboratively with peers, company managers, and customers to attain common goals

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.