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DIVISION SENIOR VICE PRESIDENT DEFAULT ADMINISTRATION – REMOTE

ID 2025-3023
Job Locations
US
Category
Management
Type
Full Time

Overview

We are seeking to fill the role of Division Senior Vice President Default Administration. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Oversee all default and operations support departments and meet business plan objectives, maximize client business opportunities, and meet customer service goals and standards.
• Oversee, develop, and mentor officer level staff.
• Forecast and manage staffing levels and associated expenses.
• Review, plan and introduce new technology to drive continuous improvement to increase efficiency, productivity, and superior service.
• Ensure compliance with all applicable legal, regulatory and compliance guidelines and requirements, seeking corporate legal advice/guidance when appropriate.
• Ensure all projects meet objectives regarding scope, timelines and financial measures and goals
• Analyze and review initiatives and reports with LoanCare’s senior management team and where appropriate, establish areas for improvement.
• Prepare, review, and manage department budgets.
• Implement and upgrade automation and system to maintain efficiency and productivity.
• Ensures adherence to data practices and policies throughout the organization.
• Monitors vendor performance and ensures vendor is compliant to contractual obligations and regulatory requirements.
• Oversees required reporting to credit bureaus, investors and the IRS.
• Direct the development and execution of operational business processes through the use of technology and automation tools including a cost benefit analysis presentation to executivemanagement.
• Review standards and metrics for efficiencies of each department.
• Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain department policies and procedures.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• 7+ years servicing experience with a significant degree of technical knowledge with investor/insurer guidelines and compliance.

• Ability to analyze trends, data, and rapidly changing circumstances to formulate, recommend  and implement appropriate strategic and tactical changes to enhance production and customer satisfaction. 
• Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance and lead a diverse and multi-functional staff in a fast paced, dynamic environment 
• Ability to communicate and negotiate effectively, both verbally and in writing and to make presentations before diverse audiences and to all levels of management and employees, both internally and externally; ability to achieve consensus and win-win situations. 
• Considerable knowledge about workflow processes, staffing and operational costs related to production operations. 
• Ability to deal with clients, vendors, investors, and insurers with both integrity and assertiveness. 
• Strong negotiation and mediation skills, ability to structure a negation that serves the best interest of LoanCare. 
• Detail oriented and ability to successfully manage multiple priorities and meet deadlines. 
• Excellent, analytical, problem solving, research, interpretive, and decision-making skills. 
• High sense of urgency and able to work in a fast-paced environment. 
• Proficient in MS Office Suite. 
• Analytical ability to evaluate functional operations, determine results and prepare status reports for higher levels of management. 
• Accounting skills to monitor collections of accounts receivable, prepare profitability analyses, financial reports, pricing strategies and annual budgets. 
• Ability to take initiative and work under minimal supervision. 
 
 
 
Desired Skills and Qualifications 
• Knowledge of Black Knight systems. 
 

 

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.  

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

 

 

  • Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Reading Comprehension – Understand written sentences and paragraphs in work related documents
  • English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Speaking – Communicate verbally with others to convey information effectively.
  • Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
  • Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
  • Instructing – Teach others how to do something.
  • Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
  • Time Management – Manage one's own time and the time of others.
  • Writing – Communicate effectively in writing as appropriate for the needs of the audience.
  • Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
  • Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Written Comprehension – Able to read and understand information and ideas presented in writing.
  • Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Near Vision – Able to see details at close range (within a few feet of the observer).
  • Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
  • Oral Expression – Able to communicate information and ideas verbally so others will understand.
  • Speech Recognition – Able to identify and understand the speech of another person.
  • Speech Clarity – Able to speak clearly so others can understand you.

 

 

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

 

 

Physical Demands

  • Sitting up to 90% of the time
  • Walking and standing up to 10% of the time
  • Occasional lifting, stooping, kneeling, crouching, and reaching

 

 

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

 

 

 

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.

 

 

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