Underwriting Manager

We are seeking to fill the role of Underwriting Manager (Licensed) at our Virginia Beach, VA Campus. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Drives the daily operation of the Underwriting/Loss Mitigation department, ensuring compliance with departmental policies and procedures and all applicable government, investor, and client regulations
• Manage transactions for approval or denial to ensure consistency, accuracy, and quality within department
• Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary
• Review and evaluate borrower profile including all income documentation, tax returns, credit reports, preliminary report, judgments, bankruptcy documents and appraisals
• Analyze and calculate income documentation such as personal and business income statements; ensure all necessary documentation is requested to support final loan decisions
• Take responsibility for the teams’ accuracy, efficiency, timeliness, and completion of duties
• Develop and maintain departmental policies and procedures
• Conduct staff meetings to convey operational issues
• Maintain the highest levels of customer service to ensure client/vendor retention by taking direct action on issues and coordinating activities with company personnel and other departments
• Maintain open communication with team members, clients, vendors, other departments, and management
• Review departmental profitability: recommend actions to keep costs and fees within company guidelines
• Identify, promote, and develop employees to team leader and account executive positions
• Ensures the necessary daily/weekly/monthly operational statistics and reports are available for management and staff
• Analyzes trends, variances, and problem situations
• Makes recommendations to improve loss mitigation process and increase efficiency with ongoing review and updates to the Policy and Procedures as necessary
• Assists with problem resolution when issues cannot be resolved and are escalated to the Manager level
• Responsible for department retention and morale

• Responsible for requesting, creating/preparing, updating/revising, reviewing, testing, finalizing/approving, conduct training and maintain the departments policies and procedures
• Work efficiently in a fast-paced environment where priorities change frequently to meet business needs
• All other duties as assigned.

• High School Diploma or equivalent required.
• 5 years of experience in one or more of the following areas: Mortgage Banking, Collections, Loss Mitigation, Bankruptcy and Foreclosure processes
• Requires a minimum of 3-5 current underwriting experience as DE(FHA) and/or VA underwriter.
• Strong experience and knowledge within FHA assumptions
• Must have DE CHUMS# from FHA
• Minimum of 5 years supervisory experience, managing a team in a high volume, fast paced environment
• Knowledge of mortgage loan workout options (i.e. loan modifications, short sale, deed in lieu and foreclosure)
• Demonstrated ability to recruit, train, and motivate personnel to balance staffing strengths with profitability and growth
• Strong ability to manage, organizes, prioritize, delegate, and allocate workload for optimum efficiency
• Strong analytical, reasoning and negotiation abilities and solid administrative skills; well- developed management skills
• Proficient with Microsoft office

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.

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