ESCROW PMI SPECIALIST III – REMOTE

We are seeking to fill the role of Escrow PMI Specialist III. The ideal candidate enjoys collaborating with  clients, industry partners and internal teams to maximize outcomes for homeowners.

• Ensure loans with mortgage insurance (“MI”) in the mortgage servicing portfolio are serviced according to investor guidelines.
• Conduct daily reviews of Dynamics 365 cases pertaining to customer and/or client inquiries or complaints and provide comprehensive and timely written responses.
• Identify and monitor case trends and report findings to leadership including recommendations process improvement.
• Assist peers with secondary level loan reviews.
• Reconcile corporate advance accounts to ensure accurate payment of MI valuations.
• Ensure proper information is entered into the servicing system.
• Conduct quality control reviews of loans to verify accuracy of system data.
• Perform monthly reconciliation reviews of all payments processed in the portfolio
• Generate and process exception reports to ensure timely payment processing.
• Review of monthly mortgage insurance termination reports to ensure that PMI is removed on all qualifying loans in compliance with regulatory requirements.
• Examine loan documents to verify mortgage insurance coverage, termination dates, and other key data elements.
• Update and maintain mortgage insurance rescission and cancellation documents, collaborating with internal and external clients to mitigate associated risks.
• Process mortgage insurance reinstatement requests and ensure follow up through completion.
• Review and complete open mortgage insurance tasks at the loan level.
• Identify instances of premature mortgage insurance removal and implement necessary corrective actions.
• Process exception reports to ensure accurate setup of mortgage insurance lines in the system of record, including the review of closing documents.
• Assist in training and provide side-by-side learning opportunities.
• All other duties as assigned.

• High School Diploma or equivalent.
• Minimum of 3 years of experience in mortgage loan servicing, with a preference for mortgage insurance experience (experience in a mortgage insurance company, mortgage origination, other escrow department functions, accounts payable, accounting clerk, or similar roles may also be acceptable).
• Strong knowledge of investor guidelines and processing systems (FHAC, SMDU, etc.)
• Ability to manage time and priorities.
• Quick comprehension of concepts, with the ability to make sound decisions and resolve issues effectively.
• Prove ability to work in high-volume and time-sensitive environments.
• Ability to work independently with minimal direction and effectively meet deadlines.
• Strong collaboration skills to work effectively with peers in a team setting to attain common goals.
• Effective communication skills, both written and verbal, including in-person and telephone interactions.
• Proficiency in Microsoft Office products (Dynamics, Excel, Word, PowerPoint, etc.). 

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.   

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.