Escrow Insurance Manager

We are seeking to fill the role of Escrow Insurance Manager. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

• Manage, coach, counsel, and develop assigned staff in the mortgage insurance, loss draft, and  property insurance division
• Oversee insurance vendor(s), which includes monitoring scorecards, performance, and conducting quality control audits.
• Ensure compliance with mortgage insurance, loss draft, and property insurance regulatory requirements.
• Oversee division workflow to ensure adherence with service level requirements.
• Establish goals, specific to each division, and monitor progress.
• Identify training needs, develop and facilitate training sessions.
• Manage and assist in escalation resolution for client and customer requests, including root cause analysis.
• Develop and implement improvements that drive quality, efficiency and profitability.
• Maintain a working knowledge of mortgage loan servicing job functions.
• Communicate with investors, insurers, vendors, and/or business partners.
• Monitor key performance indicators and ensure they are met by specialists and division leadership.
• Keep management informed on project progress, policies/procedures, vendor and specialist performance levels.
• All other duties as assigned.

• High School Diploma or equivalent.
• 8+ years of escrow servicing experience in mortgage loan servicing (insurance vendor or escrow department preferred).
• 5+ years of managerial or supervisory experience (preferred escrow servicing experience).
• Advanced knowledge of state/federal laws and regulations applicable to mortgage and consumer lending.
• Advanced knowledge of ICE/MSP (f/k/a BKFS) required.
• Considerable knowledge of SQL, PowerBI and Microsoft Office applications (Outlook, Word, PowerPoint, etc.).

• Ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced environment.
• Ability to compile, analyze, and explain performance data and trends.
• Ability to read, interpret, and analyze accounts/records of a complex and detailed nature.
• Ability to manage time and priorities wisely.
• Ability to grasp concepts quickly, make sound decisions, and resolve issues.
• Ability to work in a high-volume and time-sensitive environment.
• Ability to work independently and effectively meet deadlines.
• Ability to collaborate with peers in a team environment.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to maintain strict confidentiality.

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com.