Sr. Infrastructure Engineer - Remote

We are seeking to fill the role of Senior Infrastructure Engineer. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Duties and Responsibilities

• Serve as the SME for Azure infrastructure, providing guidance and direction on best practices for resource management, security, scalability, and performance.
• Collaborate with our parent company and internal teams to challenge assumptions, review current setups, and recommend improvements in cloud and hybrid infrastructure strategies
• Lead the design, implementation, and maintenance of Azure resources such as Key Vault, Kubernetes, Functions, and Networking, ensuring optimal configurations aligned with business needs.
• Drive infrastructure automation using scripting languages to provision and manage Azure resources.
• Architect and implement backup, disaster recovery, and failover strategies for both Azure and on-premises infrastructure.
• Maintain and optimize our hybrid environment, managing an on-premises infrastructure while advancing cloud migration initiatives.
• Proactively monitor, troubleshoot, and resolve performance and availability issues, leveraging tools like Azure Monitor, Log Analytics, and Application Insights.
• Utilize logical problem-solving to find creative solutions to problems in the environment on a broad scale.
• Act as a senior member of the Systems Engineering Support Team in providing prompt and efficient support to assigned operations; coordinate day-to-day operations, run projects, and assign tasks to Tier 1/2/3 engineers.
• Review domain-level rights and privileges and perform changes as appropriate, review access controls over all servers.
• Perform common administrative tasks.
• Deployment and support of enterprise software, including Microsoft third-party and in-house applications.
• Provide guidance and assign tasks to System Engineers; mentor junior-level Engineers.
• Act as an escalation point for enterprise IT staff for Windows platform issues and corporate IT standards.
• All other duties as assigned.

• Bachelor’s Degree in Computer Science, Information Technology, or related field required.
• 10+ years direct experience with Windows/Linux administration and maintenance supporting a mid-sized company with $75+ mm revenue.
• 10+ years hands-on experience in troubleshooting, performance tuning, and problem resolution.
• 8+ years infrastructure experience with a strong focus on Azure.
• Extensive hands-on experience with Terraform, building and managing large-scale infrastructure as code in Azure Environments
• Expertise in managing Azure resources at an enterprise level, including networking, security, and advanced cloud services (Kubernetes, Web Apps, Key Vault, etc)
• Strong understanding of hybrid environments and on-premises infrastructure management
• Comprehensive knowledge of Azure Security best practices, including IAM, encryption, and secure network architecture
• Strong working knowledge of TCP/IP, DNS, SSL, DFS, FTP, SFT, MFA, Password Management, and SSO.
• Advanced Proficiency with monitoring tools such as Azure Monitor, Application Insights and third-party solutions.
• Familiarity with cloud governance and compliance frameworks, such as cost management, resource tagging, and policy enforcement.
• Advanced Proficiency with scripting languages such as PowerShell, Yaml, Python, Java for automation tasks.
• Knowledge of basic SQL server fundamentals including setup/installs, queries, basic commands, backup/restores, security.
• Proven ability to multitask between operational and project work efforts.
• Ability to work after business hours and/or on weekends when required to support on-call, maintenance windows, or emergencies.
• Demonstrated ability to seek existing or emerging industry practices in solving business and technology problems.
• Ability to interact with users of varying levels of technological understanding.
• Ability to effectively communicate complex technical information to stakeholders at all levels,including senior leadership, parent company representatives, and technical teams.
• Strong documentation skills working with business and technical requirements.
• Experience in defining and documenting technology processes and solutions.
• Strong verbal and written communication skills.
• Strong organizational skills with an eye for detail.
• Ability to prioritize work, approach tasks with a sense of urgency, be effective in a fast-paced environment, and manage multiple projects efficiently.
• Ability to work independently and as a team.
• A self-starter with an ability to work with minimal direction and effectively meet deadlines.
• Ability to maintain strict confidentiality.

Desired Skills and Qualifications
• Microsoft Certified Azure Administrator Associate or Azure Solutions Architect Expert
• Citrix experience
• Visio experience

About Remote Employment 

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS.

Essential Functions

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

• Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension – Understand written sentences and paragraphs in work related documents
• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Speaking – Communicate verbally with others to convey information effectively.
• Active Learning – Understand the implications of new information for both current and future problem-solving and decision-making.
• Active Listening – Give full attention to what other people are saying, take time to understand the points being made, ask questions for clarity, and don’t interrupt at inappropriate times.
• Instructing – Teach others how to do something.
• Judgment and Decision Making – Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management – Manage one's own time and the time of others.
• Writing – Communicate effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving – Identify complex problems and review related information to develop and evaluate options and implement solutions.
• Deductive Reasoning – Able to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity – Able to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension – Able to read and understand information and ideas presented in writing.
• Inductive Reasoning – Able to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – Able to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Near Vision – Able to see details at close range (within a few feet of the observer).
• Oral Comprehension – Able to listen and understand information and ideas presented through spoken words and sentences.
• Oral Expression – Able to communicate information and ideas verbally so others will understand.
• Speech Recognition – Able to identify and understand the speech of another person.
• Speech Clarity – Able to speak clearly so others can understand you.

Work Conditions 

Able to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary.

Physical Demands

• Sitting up to 90% of the time
• Walking and standing up to 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

 Who We Are

LoanCare is a top national provider in mortgage loan subservicing. For 40 years, LoanCare has been servicing loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to the real estate and mortgage industries. For more information, visit loancare.com

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