Transfer Data Manager

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

We are actively seeking to fill the role of Transfer Data Manager. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

• Manage, coach, mentor and develop teams responsible for the onboarding and off boarding of servicing transfers and new originations flow loans, ensuring procedures are followed, standards are met, and operational issues are addressed effectively and efficiently
• Complete and deliver performance reviews
• Manage inbound and outbound transfer pipelines ensuring work assignments (transfers) to team members are balanced for optimal efficiency
• Measure and report on employee performance and work output
• Develop / maintain staffing models for all processes
• Serve as escalation point of contact for issues related to onboarding and offboarding loans
• Represent department in rating agency, GSE and Client meetings, virtually and in-person when necessary
• Review transfer activities to ensure compliance and adherence to GSE, state and federal regulations
• Ensure that data mapping and testing activities are designed to ensure loans can be serviced according to investor, line of business, state, and federal requirements
• Establish and report on metrics and goals for all team members, developed to ensure timeliness and accuracy as well as compliance with requirements
• Prepare or participate in development of annual budget, setting expectations and goals for all areas of responsibility
• Manage vendors ensuring reviews for timeliness and accuracy are performed
• Develop/maintain policies and procedures for all areas of responsibility, including ensuring timely updates are completed.
• Develop/maintain new hire training plans for all positions

• Ensure strong change management controls are in place including required approvals, procedure updates and employee training
• Implement compliance and regulatory changes timely, efficiently, and effectively
• Develop/update/maintain tools needed by team members to facilitate the onboarding and offboarding of loans
• Participate in activities related to LoanSphere Loanboarding including user groups, enhancements, user testing, etc.
• Establish escalation and client response protocols and ensure compliance by all team members
• Identify areas of opportunity for process improvement, develop and present solutions to management and lead initiatives to implement
• All other duties as assigned.

• High School Diploma or equivalent required.
• Bachelor’s Degree in Business or related field or an equivalent amount of work experience
• 8+ years of experience in mortgage servicing and servicing transfers
• 5+ years of managerial experience
• Knowledge of state/federal laws and regulations applicable to mortgage/consumer lending
• Considerable knowledge of loan servicing practices
• Considerable knowledge of workflow processes, staffing needs, and management of operational costs
• Demonstrated leadership and management skills with the ability to motivate, mentor, train/coach, evaluate performance, and lead multifunctional staff in a fast-paced, dynamic environment
• Demonstrated ability to read, interpret, and analyze accounts/records of a complex, detailed nature
• Analytical and mathematical ability sufficient to calculate and evaluate performance metrics and apply them to increase efficiencies and resolve operational deficiencies
• Demonstrated project management skills
• Excellent verbal and written communications skills
• Excellent client relations and presentation skills
• Excellent problem-solving skills and ability to handle client escalations in a professional manner
• Excellent organizational skills and detailed oriented
• Ability to coach/train and mentor department staff successfully
• Ability to communicate professionally/effectively in writing, in person, and virtually with all levels within the organization and external clients/third parties
• Ability to work collaboratively with peers, company managers, and customers to attain common goals

About remote employment

LoanCare provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.

As an added benefit for remote employees, we offer exciting engagement opportunities, such as fitness classes, contests, and fun seminars/learning activities that you can participate in from the comfort of your own home.

We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description.

Who We Are

LoanCare is a top national provider in mortgage loan subservicing. The Company has been servicing loans for over 30 years and are known for superior customer support and digital innovation. Over $300 billion in asset value is managed by the team. LoanCare is part of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services to the real estate and mortgage industries.

ESSENTIAL FUNCTIONS

Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive  Reasoning  —  The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

PHYSICAL DEMANDS

• Sitting up to 90% of time

• Walking and standing up to 10% of time

• Occasional lifting, stooping, kneeling, crouching, and reaching.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.