Sr Business Process Engineer

ID 2024-2779
Job Locations
US-FL-Jacksonville | US
Full Time


Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.


We are actively seeking to fill the role of Sr Business Process Engineer. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!


As a member of the Business Excellence “BizEX” team you will support LoanCare’s efforts to continuously improve our business operations that deliver an exceptional customer experience, increase the quality and efficiency of our work.  BizEx will ensure the business process leverages the best possible technology available to ensure LoanCare stays ahead of our competition. 


  • Direct the business process reengineering efforts; access, design, deploy and monitor optimized business processes using an agile mindset that streamlines existing processes through simplification, standardization, and automation.
  • Collaborate with cross-functional teams and SMEs in business and technology.
  • Conduct process analysis, data collection, and feedback from stakeholders to identify and analyze the efficiency, effectiveness, and compliance of current processes.
  • Define key process indicators (KPIs) to track the impact of the process change. Regularly assess the impact of process improvements on business outcomes.
  • Document business process requirements and process diagram flow, review business policy and procedure documentation, and review with stakeholders.
  • Work with the project team to plan and facilitate process redesign projects from initiation to completion. Monitor progress, identify and manage risks, and resolve issues to ensure successful implementation.
  • Manage communication of the team's vision, progress, and indicators of success. Prepare and present reports on project status, improvements achieved, and future recommendations to leadership with an executive presence.
  • Champion the evolution of LoanCare’s culture for continuous business process optimization through automation and technology solutions.


  • Bachelor’s degree required, preferably in Finance, Operations Management, Business Administration, Engineering, Mathematics, Computer Science, or related discipline; MBA or Master’s Degree a plus.
  • 7+ years of relevant experience in financial services, operations, processing engineering, or consulting.
  • 3-5 years of experience working in the financial services industry, especially in the mortgage loan servicing industry, is a plus.
  • Experience deploying initiatives that leverage data and technological solutions such as business process workflow automation, intelligent automation (RPA), machine learning, and AI.
  • Specific experience utilizing business process reengineering tools and frameworks (value stream mapping, SIPOC, business process modeling notation (BPMN), flowcharts, swimlane diagrams, discrete event simulation, etc.).
  • Excellent written and verbal communication skills with expert-level ability to influence and affect change at all levels of the organization without direct lines of authority.
  • Strong organizational skills with demonstrated abilities leading multiple cross-functional teams and projects that successfully delivered results on time and within budget.  


Who We Are

LoanCare is a top national provider in mortgage loan subservicing. The Company has been servicing loans for over 30 years and are known for superior customer support and digital innovation. Over $300 billion in asset value is managed by the team. LoanCare is part of Fidelity National Financial (NYSE: FNF), a leading provider of title insurance and transaction services to the real estate and mortgage industries.





Basic job duties an employee must be able to perform with, or without, reasonable accommodation.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive  Reasoning  —  The  ability  to combine  pieces  of  information  to form  general  rules  or  conclusions  (includes  finding  a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.




Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.





  • Sitting up to 90% of time
  • Walking and standing up to 10% of time
  • Occasional lifting, stooping, kneeling, crouching, and reaching.





LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.




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