Sr. Infrastructure Engineer

Are you ready to take your career to the next level? LoanCare, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join our team as a Senior Infrastructure Engineer. The ideal candidate will enjoy working with clients both internal and external, be detail- oriented, and is driven to meet tight deadlines in a fast-paced environment. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

• Utilize logical problem-solving to find creative solutions to problems in the environment on a broad scale
• Plan and design Group Policy Objects as requested to ensure compliance of company policies for servers and user end-point devices
• Troubleshoot and resolve Active Directory, GPO, Active Directory Federated Services, and password/identity management systems
• Assist in management/support of internal and external DNS systems
• Assist in management/support of internal DHCP architecture and scoping
• Work with stakeholders and other technical teams to collect business and technical requirements and design/deliver enterprise level solutions
• Create and update technical documentation of operating procedures as needed
• Maintain standards for installation of infrastructure software/hardware installations
• Serve as a technical expert for Tier 1/2/3 support groups
• Collaborate and communicate with internal department and vendor partner architects
• Own and lead discussions in business and technical information technology solution implementations, upgrades, enhancement and conversions; recommend solutions as appropriate
• Support IT goals and objectives, including measures and projects
• Provide problem-solving leadership based on experience with the technology
• Act as a senior member of the Systems Engineering Support Team in providing prompt and efficient support to assigned operations; coordinate day-to-day operations, run projects, and assign tasks to Tier 1/2/3 engineers
• Review domain-level rights and privileges and perform changes as appropriate; review access controls over all servers
• Collaborate in assessing current and expected Windows infrastructure needs, configuration, maintenance, optimization, and documentation
• Follow and apply configuration and security standards/policies within a defined Change Management process
• Assist with implementing solutions and common preventive maintenance practices for hardware and software
• Ensure that system improvements and changes are implemented correctly and completely and monitor all effects of the modifications
• Establish/recommend policies on system use and services
• Perform common administrative tasks
• Deployment and support of enterprise software, including Microsoft third-party and in-house applications
• Provide guidance and assign tasks to System Engineers; mentor junior-level Engineers
• Act as an escalation point for enterprise IT staff for Windows platform issues and corporate IT standards
• All other duties as assigned

• Bachelor’s Degree in Computer Science, Information Technology, or related field required
• 10+ years direct experience with Windows/Linux administration and maintenance supporting a mid-sized company with $75+ mm revenue
• 10+ years support experience with VMWare Infrastructure
• 10+ years hands-on experience in troubleshooting, performance tuning, and problem resolution
• 8+ years hands-on IIS experience
• Extensive AD experience; MCSE preferred
• Strong working knowledge of TCP/IP, DNS, SSL, DFS, FTP, SFT, MFA, Password Management, and SSO
• Knowledge of basic SQL server fundamentals including setup/installs, queries, basic commands, backup/restores, security
• Proven ability to multitask between operational and project work efforts

• Advanced experience/scripting using PowerShell
• Citrix and Visio skills preferred
• Azure experience preferred
• Ability to work after business hours and/or on weekends when required to support on-call, maintenance windows, or emergencies
• Demonstrated ability to seek existing or emerging industry practices in solving business and technology problems
• Ability to interact with users of varying levels of technological understanding
• Strong documentation skills working with business and technical requirements
• Experience in defining and documenting technology processes and solutions
• Strong verbal and written communication skills
• Strong organizational skills with an eye for detail
• Ability to prioritize work, approach tasks with a sense of urgency, be effective in a fast-paced environment, and manage multiple projects efficiently
• Ability to work independently and as a team
• A self-starter with an ability to work with minimal direction and effectively meet deadlines
• Ability to maintain strict confidentiality 

WHO WE ARE

About us …

LoanCare is a leading national provider of full-service subservicing and interim subservicing to the mortgage industry and
has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time,
LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior
managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual
orientation, gender identity or expression (including transgender status), genetic information or any other characteristic
protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business
hours and to work early, late, or weekend hours as needed for successful job performance. Overtime required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable
accommodation.

ESSENTIAL FUNCTIONS

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,conclusions, or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking — Talking to others to convey information effectively.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing — Teaching others how to do something.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management — Managing one's own time and the time of others.

Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.

PHYSICAL DEMANDS

Sitting up to 90% of time

Walking and standing up to 10% of time

Occasional lifting, stooping, kneeling, crouching, and reaching.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.